Service Desk

Managed Service Desk

Quick response times, first-time fixes and operating within agreed SLAs, it's what we do

Managed Service Desk

Quick response times, first-time fixes and operating within agreed SLAs, it's what we do

Complete support coverage

Providing greater visibility and centralised control when dealing with customers’ IT issues.

Our Managed Service Desk provides a fully managed IT Infrastructure Library (ITIL) service desk, available 24×7 with support ticket logging and management via phone, email and online. That means you get complete support coverage – even at weekends and out-of-hours, complementing your in-house teams or providing a cost-effective alternative to hiring expensive resources.

List Tick Complimentary Service Desk Evaluation

We invite you to initiate the process with a discovery call where we can delve into your IT and business objectives. This initial step will allow us to gain a comprehensive understanding of your current position, your desired destination, and the necessary actions required to bridge the gap.

List Tick Providing full Support

As part of this service, we also manage end-user or device administration, fault resolution with remote/on-site support, device security, third party management, and service escalation.

List Tick Taking Care of Technology

By running your service desk as a managed service, you can easily flex capacity up and down as you need it, for example, increasing the number of support engineers as you launch a new application, and then scaling it back down once it’s been implemented.

List Tick Reduced Risk

Reduce risk and increase resilience.

List Tick Digital Transformation

Roll out new innovation faster with less risk.

List Tick Cost Effectiveness

Reduce costs by removing need for in-house support teams.

List Tick Cost Efficiency

Budget more effectively; flex up and down as you need it so as to be more cost efficient.

List Tick Increased Productivity

Increase productivity and reduce downtime.

More Solutions

Contact us to learn more about our Data Centre Solutions. Let's help you store, manage, and protect your data and applications.

    Why Tutela IT for Service Desk requirements?
    • The purpose of Tutela UK Service Desk is to provide a value driven differentiated service that enhances customer productivity by proactively resolving customer requests.
    • Our customers expect service excellence, and we deliver it with our U.K. based service team. They’ll take ownership of your issue and strive to resolve it quickly and effectively.
    • We foster a culture of positive attitude, energy, proactive commitment, openness, teamwork and a constant appreciation of the need to improve and meet changing business needs.

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